Our Net Promoter Score
The Net Promoter Score is a customer loyalty metric created by Fred Reicheld, Bain and Company and Satmetrix. It is based on the company perspective that every customer can be placed within three types. “Promoter” customers are enthusiastic and loyal who continually buy from the company and “promote” the company to friends and family.
*Survey Monkey Benchmark is 55%
Outstanding service from when you arrive till when you leave. Reception is prompt to answer the door and very friendly…. I have already recommended friends who have attended to your clinic, and they say the same. Thank you for giving the opportunity to comment, this in itself shows that you value your clients.
I think Nic is a really good therapist she has helped me so much. I am very thankful and grateful to have her as my psychologist. Thanks for everything you do for everyone and myself, all your hard work is much appreciated Nic. Thank you
I just want to thank Christina specifically for helping ….. I recommend her to literally any and all of my friends who are looking for help. Bella and Kaz at reception are so kind and make me feel welcome as soon as I walk in. I am so beyond grateful for the help I’ve gotten through CHC and couldn’t recommend Christina more.